Terms & Conditions

  • These terms and conditions are subject to change without notice.
  • These terms supersede all previous terms and agreements between Emcare and the customer, both written and verbal.
  • The following applies for all courses:

Course Booking and Confirmation

  • An application for enrolment must be made on an official Emcare enrolment form.
  • All courses booked will be confirmed by us in writing on a course confirmation form.
  • Payment must accompany the enrolment form unless prior arrangement is made.
  • Payment must be received no later than 2 weeks prior to the course commencement date. For courses such as the NZRC Core Provider course, payment must be received no later than 6 weeks prior to the course commencement date.
  • Course dates are subject to change without prior notice.
  • Course terms are subject to change without prior notice.
  • Emcare reserve the right to cancel any courses should minimum numbers not be reached two weeks prior to the course (six weeks for the NZRC Core Provider course).

Course numbers
The costs outlined in the course confirmation and proposal is for the minimum course numbers specified. Courses may be completed with less than the minimum number of participants however minimum course costs will be based on the minimum numbers specified on the course confirmation.

Course Cancellation
Cancellation of a course must be received by the Emcare Office in writing, with more than 10 working days notice.  In general, no refund will be provided where less than 10 working days notice is given, however this is up to the discretion of Emcare Services Ltd management.

Course Transfer
Transfer of a course to an alternative date must be received by the Emcare Office in writing, with more than 10 working days notice. Less than 10 working days may be given, however costs may be incurred for charges associated with travel, accommodation, tutor expenses, and other course related expenses. A course transfer fee may apply. If the course is subsequently cancelled either prior to or after the intended transfer date cancellation fees will apply.

Course Payment
Course costs are to be paid prior to course attendance. 
Certificates for course applicants will be provided upon completion of the course and after receipt of course payments.