Terms and Conditions

These terms and conditions are subject to change without notice.

These terms supersede all previous terms and agreements between Emcare Services Ltd and the customer, both written and verbal.

The following applies for all courses.

Course Booking and Confirmation

Booking for private onsite courses is arranged through the Emcare office.

Bookings for scheduled (open) courses must be through the Emcare website.

All courses booked will be confirmed via an automated email from the Emcare website.

Payment may be made at the time of booking by credit card or at a later date by bank transfer/cheque.

Payment must be received prior to the course commencement date.

Course dates are subject to change without prior notice.

Course terms are subject to change without prior notice.

Emcare reserves the right to cancel any courses should minimum numbers not be reached two weeks prior to the course.

Course Attendance

Please be aware of the start time of your course. If you arrive later than 15 minutes following course commencement, you will be turned away.

Private onsite course numbers

Course proposals are for the minimum course numbers specified. Courses may be completed with less than the minimum number of participants, however; course costs will be based on the minimum numbers specified on the proposal document.

Course Cancellation – Open course (attendance at an Emcare venue)

Cancellation of an open course booking must be received by the Emcare Office in writing. Refunds will be provided at the discretion of Emcare Services Ltd management. An administration fee of $75.00 will be charged for the cancellation of a course booking.

Course Cancellation – Onsite private course (at your practice)

Cancellation of a course quote must be received by the Emcare Office in writing, with no less than 14 working days notice.  An administration fee of $100 will be charged for the cancellation of a course booking within 14 working days of the scheduled course date.

Where course payment has been received pre-course; in general, no refund will be provided where less than 14 working days notice is given, however this is at the discretion of Emcare Services Ltd management. If less than 14 working days notice is given Emcare Services Ltd may charge for recovery of any costs incurred associated with travel, accommodation, tutor expenses, or other course related expenses.

Onsite private course – Transfer

Requests to transfer a course to an alternative date must be received by the Emcare Office in writing,  for charges for costs incurred associated with travel, accommodation, tutor expenses, and other course related expenses.

Open course – Transfer

Requests to transfer a booking to a future course date must be received by the Emcare office in writing/email.  An administration fee of $25.00 will apply.

If the booking is subsequently cancelled either prior to or after the intended transfer date cancellation fees will apply. 

Course Payment

All course fees are in New Zealand Dollars (NZD)

Course costs are to be paid prior to course attendance. 

Certificates for course applicants will be provided upon completion of the course.

Payment Policy

All payment is in New Zealand Dollars (NZD)

Emcare uses Payment Express (DPS) as a payment gateway. 

Payment Express have a dedicated and purpose built development and data centre, specially designed for payments processing. They have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.

Emcare does not store credit card information on the website.

NZRC CORE Quiz Resits

NZRC Quiz resits will incur a fee of $30 (including GST) per attempt.

This fee covers your exam paper, replacement certificate, postage and administration.

Certificate Replacement

Emcare course certificates are issued following successful completion of your course.

Emcare are happy to provide replacement certificates should you require one. There will be an administration fee of $12.50 (including GST) per certificate. This includes printing/scanning and/or postage to your nominated email/address.

If an NZRC CORE Certificate requires replacement due to being damaged or misplaced the participant is advised to contact the NZRC directly to discuss the replacement process, as each NZRC Certificate issued has a unique serial number.

Refund Policy

We stand behind the products we sell, so if you have any problems with one of our products at the time you receive it, please email us or phone and let us know. We’ll work with you to ensure your complete satisfaction be that though repair, replacement or refund.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Delivery 

Every effort is made to send out goods on the Wednesday or Friday following receipt of your order. If however circumstances prevent that, we will inform you of the reason for delay, and provide an estimate of when your goods will arrive.

We use either NZ post or NZ Couriers for delivery within New Zealand on items less than 25kgs. Please discuss options with us for items over 25kgs.

For larger items such as our Level 4 and 5 Resuscitation kits there may be an extra charge over and above our standard delivery charge due the bulkiness of these items.

It is very important to write down any damages to the package, in the docket at the time you receive it in order to claim damage.

If you do not receive your purchase within the scheduled delivery time, please let us know, so we can contact NZ post to get detailed information about the delivery status.

Privacy Statement

This privacy notice applies to personal information collected on the Emcare Services Ltd website: www.emcare.co.nz

Personal Information

We do not collect personal information on this site unless you volunteer it, i.e. through course bookings.

We do not collect identifiable information about you if you only browse our website.

Use and disclosure

We only use personal information that you provide to us through this site for the purposes you supplied it, for directly related purposes or for other reasons permitted under the Privacy Act 1993.

We do not share personal information volunteered to us through this site with others unless this is necessary for the purpose for which it is provided or required by law.

We may analyse non-identifiable web traffic data to improve our services.

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