These terms and conditions are subject to change without notice. These terms supersede all previous terms and agreements between Emcare Services Ltd and the customer, both written and verbal.
The following applies for all courses.
Course Booking and Confirmation
Booking for private onsite courses is arranged through the Emcare office. Bookings for scheduled (open) courses must be through the Emcare website. All courses booked will be confirmed via an automated email from the Emcare website. Payment may be made at the time of booking by credit card. Payment must be received prior to the course commencement date. Course dates are subject to change without prior notice. Course terms are subject to change without prior notice. Emcare reserves the right to cancel any courses should minimum numbers not be reached prior to the course. Emcare will not be liable for any costs incurred by the participant if a course is cancelled such as flights.
Course Attendance
Please be aware of the start time of your course. Please ensure you arrive at least 5 minutes before course commencement.
Private Onsite Course Numbers and Payment
Course quotes are for the minimum participant numbers specified for the course. Courses may be completed with less than the minimum number of participants, however; course costs and discount will be based on the minimum numbers specified on the quote. Payment for the course must be in full as agreed on the quote. No separate invoices can be generated for individuals as there is no formal agreement of payment between Emcare and individual participants on private courses.
Course Cancellation – Open Course (attendance at an Emcare venue)
Cancellation of a course booking must be received by the Emcare Office via email no less than 14 days prior to the course date. No refund will be given for cancellations received less than 14 days from the course date. Refunds will be provided at the discretion of Emcare Services Ltd management for cancellations received greater than 14 days from the course date, subject to a cancellation fee of $158 + GST.
Course Cancellation – Onsite Private Course (at your practice)
Cancellation of a course quote must be received by the Emcare office in writing, with no less than 14 working days notice. An administration fee of $100 + GST will be charged for the cancellation of a course booking within 14 working days of the scheduled course date. Where course payment has been received pre-course; in general, no refund will be provided where less than 14 working days notice is given, however this is at the discretion of Emcare Services Ltd management. If less than 14 working days notice is given Emcare Services Ltd may charge for recovery of any costs incurred associated with travel, accommodation, tutor expenses, or other course related expenses.
Onsite Private Course – Transfer
Requests to transfer a course to an alternative date must be received by the Emcare Office via email. Emcare Services Ltd may charge for recovery of any costs incurred associated with travel, accommodation, tutor expenses, or other course related expenses.
Open Course – Transfer
Requests to transfer a booking to a future course date must be received by the Emcare office via email more than 14 days prior to the original course date. A transfer request within 14 days of the original course booking is non-refundable. If the transferred booking is subsequently cancelled either prior to or after the intended transfer date this will also be non-refundable.
Course Payment
All course fees are in New Zealand Dollars (NZD). Course costs are to be paid prior to course attendance. Certificates for course applicants will be provided electronically (within 3 working days) following successful completion of the course and full payment has been made.
Payment Policy
All payment is in New Zealand Dollars (NZD) Emcare uses Stripe as a payment gateway. Stripe has a dedicated and purpose built development and data centre, specially designed for payments processing. They have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules. Emcare does not store credit card information on the website.
NZRC CORE Quiz Resits
NZRC Quiz resits will incur a fee of $61.59 + GST per attempt. This fee covers your exam paper and administration. This needs to take place within 6 weeks of the original course delivery date.
Historical Hard Copy Emcare Certificate Replacement
Emcare now provides e-certificates for non-NZRC courses (as of August 2018) which are issued via email following successful completion of your course. If you have lost the email containing your certificate, please notify us and we can re-send it.
If an official NZRC CORE Advanced or CORE Immediate Adult & Child certificate requires replacement due to being damaged or misplaced the participant is advised to contact the NZRC directly to discuss the replacement process. This is because each NZRC certificate has a unique serial number and replacements can only be issued by the NZRC directly .
Refund Policy
We stand behind the products we sell, so if you have any problems with one of our products at the time you receive it, please email us or phone and let us know. We’ll work with you to ensure your complete satisfaction be that through repair, replacement or refund. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
Delivery
Every effort is made to send out goods as soon as possible following receipt of your order. If, however, circumstances prevent that, we will inform you of the reason for delay, and provide an estimate of when your goods will arrive. We use either NZ Post or NZ Couriers for delivery within New Zealand on items less than 25kgs. Please discuss options with us for items over 25kgs. For larger items there may be an extra charge over and above our standard delivery charge due the bulk of these items. It is very important to record any damages to the package, in the docket at the time you receive it in order to claim damage. If you do not receive your purchase within the scheduled delivery time, please let us know, so we can contact NZ Post to get detailed information about the delivery status.
Privacy Statement
This privacy notice applies to personal information collected on the Emcare Services Ltd website: www.emcare.co.nz
Personal Information
We do not collect personal information on this site unless you volunteer it, i.e. through course bookings. We do not collect identifiable information about you if you only browse our website.
Use and disclosure
We only use personal information that you provide to us through this site for the purposes you supplied it for, for directly related purposes or for other reasons permitted under the Privacy Act 1993. We do not share personal information volunteered to us through this site with others unless this is necessary for the purpose for which it is provided or required by law. We may analyse non-identifiable web traffic data to improve our services.
UPDATED 17 June 2025 (JO)
The following applies for all courses.
Course Booking and Confirmation
Booking for private onsite courses is arranged through the Emcare office. Bookings for scheduled (open) courses must be through the Emcare website. All courses booked will be confirmed via an automated email from the Emcare website. Payment may be made at the time of booking by credit card. Payment must be received prior to the course commencement date. Course dates are subject to change without prior notice. Course terms are subject to change without prior notice. Emcare reserves the right to cancel any courses should minimum numbers not be reached prior to the course. Emcare will not be liable for any costs incurred by the participant if a course is cancelled such as flights.
Course Attendance
Please be aware of the start time of your course. Please ensure you arrive at least 5 minutes before course commencement.
Private Onsite Course Numbers and Payment
Course quotes are for the minimum participant numbers specified for the course. Courses may be completed with less than the minimum number of participants, however; course costs and discount will be based on the minimum numbers specified on the quote. Payment for the course must be in full as agreed on the quote. No separate invoices can be generated for individuals as there is no formal agreement of payment between Emcare and individual participants on private courses.
Course Cancellation – Open Course (attendance at an Emcare venue)
Cancellation of a course booking must be received by the Emcare Office via email no less than 14 days prior to the course date. No refund will be given for cancellations received less than 14 days from the course date. Refunds will be provided at the discretion of Emcare Services Ltd management for cancellations received greater than 14 days from the course date, subject to a cancellation fee of $158 + GST.
Course Cancellation – Onsite Private Course (at your practice)
Cancellation of a course quote must be received by the Emcare office in writing, with no less than 14 working days notice. An administration fee of $100 + GST will be charged for the cancellation of a course booking within 14 working days of the scheduled course date. Where course payment has been received pre-course; in general, no refund will be provided where less than 14 working days notice is given, however this is at the discretion of Emcare Services Ltd management. If less than 14 working days notice is given Emcare Services Ltd may charge for recovery of any costs incurred associated with travel, accommodation, tutor expenses, or other course related expenses.
Onsite Private Course – Transfer
Requests to transfer a course to an alternative date must be received by the Emcare Office via email. Emcare Services Ltd may charge for recovery of any costs incurred associated with travel, accommodation, tutor expenses, or other course related expenses.
Open Course – Transfer
Requests to transfer a booking to a future course date must be received by the Emcare office via email more than 14 days prior to the original course date. A transfer request within 14 days of the original course booking is non-refundable. If the transferred booking is subsequently cancelled either prior to or after the intended transfer date this will also be non-refundable.
Course Payment
All course fees are in New Zealand Dollars (NZD). Course costs are to be paid prior to course attendance. Certificates for course applicants will be provided electronically (within 3 working days) following successful completion of the course and full payment has been made.
Payment Policy
All payment is in New Zealand Dollars (NZD) Emcare uses Stripe as a payment gateway. Stripe has a dedicated and purpose built development and data centre, specially designed for payments processing. They have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules. Emcare does not store credit card information on the website.
NZRC CORE Quiz Resits
NZRC Quiz resits will incur a fee of $61.59 + GST per attempt. This fee covers your exam paper and administration. This needs to take place within 6 weeks of the original course delivery date.
Historical Hard Copy Emcare Certificate Replacement
Emcare now provides e-certificates for non-NZRC courses (as of August 2018) which are issued via email following successful completion of your course. If you have lost the email containing your certificate, please notify us and we can re-send it.
If an official NZRC CORE Advanced or CORE Immediate Adult & Child certificate requires replacement due to being damaged or misplaced the participant is advised to contact the NZRC directly to discuss the replacement process. This is because each NZRC certificate has a unique serial number and replacements can only be issued by the NZRC directly .
Refund Policy
We stand behind the products we sell, so if you have any problems with one of our products at the time you receive it, please email us or phone and let us know. We’ll work with you to ensure your complete satisfaction be that through repair, replacement or refund. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
Delivery
Every effort is made to send out goods as soon as possible following receipt of your order. If, however, circumstances prevent that, we will inform you of the reason for delay, and provide an estimate of when your goods will arrive. We use either NZ Post or NZ Couriers for delivery within New Zealand on items less than 25kgs. Please discuss options with us for items over 25kgs. For larger items there may be an extra charge over and above our standard delivery charge due the bulk of these items. It is very important to record any damages to the package, in the docket at the time you receive it in order to claim damage. If you do not receive your purchase within the scheduled delivery time, please let us know, so we can contact NZ Post to get detailed information about the delivery status.
Privacy Statement
This privacy notice applies to personal information collected on the Emcare Services Ltd website: www.emcare.co.nz
Personal Information
We do not collect personal information on this site unless you volunteer it, i.e. through course bookings. We do not collect identifiable information about you if you only browse our website.
Use and disclosure
We only use personal information that you provide to us through this site for the purposes you supplied it for, for directly related purposes or for other reasons permitted under the Privacy Act 1993. We do not share personal information volunteered to us through this site with others unless this is necessary for the purpose for which it is provided or required by law. We may analyse non-identifiable web traffic data to improve our services.
UPDATED 17 June 2025 (JO)
0800 362 273
Unit D, Building 8, 331 Rosedale Road, Albany, Auckland 0632 Postal address: Emcare PO Box 303163 North Harbour Auckland 0751 [email protected] Office Hours: Monday-Friday 8am-4pm |
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Copyright 2020 Emcare. Terms and Conditions